Apprenticeships and Development

Suitable for: Support Workers (Hospitals only)

Senior Healthcare Support Workers deliver healthcare services to people. As an experienced support worker, you carry out a range of clinical and non-clinical healthcare or therapeutic tasks, under the direct or indirect supervision of the registered healthcare practitioner.  You provide high quality, compassionate healthcare, following standards, policies or protocols and always acting within the limits of your competence.

Suitable for: Admin Assistants

The Customer Service Practitioner Level 2 Standard is for someone who provides customer service in order to influence customer experience and their satisfaction within the organisation. On completion, you will provide a high quality service to customers, demonstrating excellent customer service skills and behaviours as well as product or service knowledge.  Customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Suitable for: Administrators, Receptionists

The Business Administration Level 3 Standard is for someone who works independently or as part of a team and develops, implements, maintains and improves our administrative services. On completion you will gain skills in communication, IT packages and systems, document production, building relationships and project management.

Suitable for: Staff with supervisory responsibilities

A Care Team Leader is a first line management role, with responsibilities for operational matters, a given project or for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. This may include supporting, managing and developing team members, leading projects, planning and monitoring workloads and resources, resolving problems, and building relationships.

Suitable for: Deputy Managers, General Managers, Hospital Directors

The Leader in Adult Care will develop and implement a values based culture to guide and inspire teams.  They will ensure the service is safe, effective, caring, responsive to people’s needs and well-led. They will be responsible for ensuring regulatory compliance of the care given and the values and training of staff with established standards and regulations.

On completion of this Apprenticeship, you will gain skills in leading a team, monitoring the quality of a service, regulatory processes and compiling reports.

Kitchen Assistants, General Assistants

A Hospitality Team Member will mainly work in our kitchens and dining rooms, carrying out a varied hospitality role that can include food and beverage service, food preparation and kitchen services. The most important part of the role is developing fantastic ‘hospitality’ skills and working as part of a team to ensure that our residents/patients feel comfortable and looked after.

Suitable for: Chefs and Cooks

As a Production Chef, you will maintain excellent standards of personal, food and kitchen hygiene, ensure compliance to procedures, menu specifications and recipes, produce food meeting portion controls, and budgetary constraints and produce dishes to meet special dietary, religious and allergenic requirements.

Suitable for: Head Chefs

As a Senior Production Chef, you will strive to produce meals consistently to a very high standard. You will have the ability to work independently and lead a team in a busy kitchen environment.  You will work as part of a team to quickly and efficiently produce food often in high volumes, requiring energy, highly methodical organisational skills and attention to detail.

Suitable for: Cleaners and Domestic

As a Healthcare Cleaning Operative, you will provide routine hygienic cleaning of the healthcare environment, undertake specialist cleaning projects, and ensure a high levels of cleanliness throughout the home/hospital to maintain infection prevention and control.