Complaints Reviewer | National | UK | Barchester Jobs

Complaints Reviewer

National, N/A, UK, National

Pay:
Up to £30,000 per annum, pro rata

Hours:
40.00

Type:
Temporary

Shift:
Days

Posted:
8th September 2020

Closes:
7th October 2020

An exciting position has become available on a temporary basis within Barchester’s Customer Experience team. The varied role of Complaints Reviewer will involve working remotely to ensure that complaints at all stages are managed and investigated correctly in line with Barchester policy in order to achieve sustainable improvements in services. You will investigate and resolve sometimes complex problems, providing high quality responses within the response timeframe. The role will require exceptional communication and investigative skills, as well as an ability to reflect and recommend on change and lessons learned. This is a temporary 3 month fixed-term contract with an immediate start.
NEED TO HAVE
• GCSE English qualification (or equivalent)
• Experience in dispute resolution
• Professional, transparent, and courteous attitude and communication style
• Good attention to detail
• Ability to work from home and be self-motivated
• Available to start immediately
NEED TO KNOW
• How to speak to customers in an empathetic and engaging manner, and prove satisfactory resolutions to complaints
NEED TO DO
• Liaise with managers at all levels to support a satisfactory complaints and resolution process
• Investigate allegations of non-compliance robustly and objectively
• Review and amend responses, providing constructive feedback
• Develop relationships with key members of the operational team
• Provide weekly and monthly reports on progress
• Manage a caseload of complaints, ensuring satisfactory resolution within policy timeframe
If you would like to use your customer service skills in an organisation that is committed to providing quality care, Barchester is an empowering and rewarding place to be.

Why should you apply?

  • One of the best benefits and rewards packages
  • Great pay
  • Brilliant training
  • Freedom to do things the right way
  • Progression opportunities in over 200 care homes
  • Excellent benefits