Discover your career at Barchester
Discover your career at Barchester
South Chowdene Care Home, Chowdene Bank, Low Fell, Gateshead, Tyne and Wear, NE9 6JE
ABOUT THE ROLE
As Operations Manager within the North Division at Barchester, you’ll drive a change and improvement programme alongside the Divisional Director, Regional Director and Line Managers in homes where specific operational challenges have been identified. We’ll look to you to take on General Manager responsibilities and become a CQC Registered Manager if needed.
It’ll come under your remit to identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements where possible. With the support of our Business Manager, you’ll also prepare an annual budget, manage all sales enquires and proactively promote the home in the local community.
Your leadership style will build a culture of robust performance management. By overseeing recruitment, training, motivation, communication, supervision and appraisal, you’ll help to tackle any poor performance. At the heart of your leadership will be a determination to deliver quality care – in fact, you’ll be a role model who demonstrates person-centred care by building close and trusting relationships with residents.
This is a demanding but rewarding national role that could see you based anywhere in the UK. You must be prepared to travel long distances with regular periods of time away from home. As you’ll be working within our homes, you’ll need to be flexible across days and nights, as well as bank holidays and weekends. You should also be available by mobile phone and email while out of hours. As Operations Manager, you can expect a lot of responsibility and pressure – and you’ll be a strong, resilient and confident individual who will thrive on this.
You must have extensive experience of managing a home and leading service improvements to join us as an Operations Manager. It’s also important that you have a strong understanding of regulatory and statutory requirements, including fire, health and safety, COSHH, employment and compliance with the appropriate Acts. You’ll be able to maintain good working relationships with our external regulatory or purchasing bodies with your excellent communication skills and ability to build collaborative relationships.
As well as a competitive salary, we can offer you impressive benefits, including a mobile, laptop, and free training and development. You’ll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment.
If you’d like to use your leadership and people skills in an organisation that provides the quality care you’d expect for your loved ones, this is an empowering and rewarding place to be.
We recognise that you and your role is pivotal in shaping the future of our organisation. That’s why in return for your dedication, you’ll receive a competitive salary plus our sector-leading benefits and rewards package. Take a look at how we’re committed to rewarding your amazing work and commitment when you join us.
We’re proud to have over 240 care homes and six independent hospitals nationwide, that continually meet and exceed all relevant regulatory compliance standards. Join one of our fantastic teams and you’ll make sure our residents and patients get the outstanding quality of care, support, services and facilities they deserve.
We recognise and celebrate difference and pride ourselves on creating an inclusive environment for all. Whoever you are, we want you to be yourself, always. This enables greater diversity across the entire organisation for the benefit of our workforce and also the people we celebrate life with in our homes and hospitals. Barchester is proud to be an equal opportunities organisation.