Barchester Careers

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Regional Life Enrichment Trainer

Austen House Care Home, Kilnsea Drive, Lower Earley, Reading, Berkshire, RG6 3UJ

  • Pay: Package up to £41,000 per annum
  • Hours: 40.00
  • Type: Permanent
  • Shift: Days
  • Posted: 26th January 2023
  • Expires: 29th April 2023

Barchester Healthcare have created a new Regional Life Enrichment Trainer to join our established Customer and Resident Experience team. Barchester are committed to providing residents across our portfolio of 240 care homes and hospitals with an unrivalled resident experience. This crucial role will look at all aspects of life in a Barchester home, including dining experience, activities, events and entertainment, positive wellbeing, community and family engagement. You will design, create, and deliver training to encourage a whole home approach to resident experience that is tailored to each service. We are looking for an inspirational training manager with significant experience in customer service, who will be able to motivate teams at all levels across the business both remotely and in face to face settings.

We are offering a competitive base salary of £35,000 for this position, along with an additional £6,000 car allowance.

• Proven experience designing, delivering, and tracking training, ideally in customer experience
• Excellent organisational, time management, and diary management skills
• Ability to work under pressure and on own initiative
• Proven ability to measure changes and developments against KPIs
• Willing to travel to locations across the country which may involve overnight stays
• Training qualification
• GCSE English and Maths
• A full UK driving licence
• Work collaboratively to develop and deliver a life enrichment and whole home approach training programme
• Drive quality improvement through analysis of independent audit scores and internal/external regulatory inspection reports
• Conduct audits to identify support and training requirements across the business in relation to life enrichment
• Provide bespoke training and 1:1 coaching where identified as necessary through a gap analysis
• Design and distribute guidance documentation to support the resident experience strategy
• Produce timely periodic reports and present trend analysis for the business
• Continually review and drive innovative improvements to the resident experience strategy
• Ensure all aspects of life enrichment in a service is evidenced
As the only healthcare provider to be accredited as one of the best companies to work for in 2019 & 2020, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.


Benefits and Rewards

We recognise that you and your role is pivotal in shaping the future of our organisation. That’s why in return for your dedication, you’ll receive a competitive salary plus our sector-leading benefits and rewards package. Take a look at how we’re committed to rewarding your amazing work and commitment when you join us.


About Barchester

We’re proud to have over 240 care homes and six independent hospitals nationwide, that continually meet and exceed all relevant regulatory compliance standards. Join one of our fantastic teams and you’ll make sure our residents and patients get the outstanding quality of care, support, services and facilities they deserve.


Equal Opportunities

We recognise and celebrate difference and pride ourselves on creating an inclusive environment for all. Whoever you are, we want you to be yourself, always. This enables greater diversity across the entire organisation for the benefit of our workforce and also the people we celebrate life with in our homes and hospitals. Barchester is proud to be an equal opportunities organisation.