Regional Life Enrichment Trainer

Barchester Healthcare have created a new Regional Life Enrichment Trainer to join our established Customer and Resident Experience team. Barchester are committed to providing residents across our portfolio of 240 care homes and hospitals with an unrivalled resident experience. This crucial role will look at all aspects of life in a Barchester home, including dining experience, activities, events and entertainment, positive wellbeing, community and family engagement. You will design, create, and deliver training to encourage a whole home approach to resident experience that is tailored to each service. We are looking for an inspirational training manager with significant experience in customer service, who will be able to motivate teams at all levels across the business both remotely and in face to face settings.

We are offering a competitive base salary of £35,000 for this position, along with an additional £6,000 car allowance.

NEED TO HAVE:
• Proven experience designing, delivering, and tracking training, ideally in customer experience
• Excellent organisational, time management, and diary management skills
• Ability to work under pressure and on own initiative
• Proven ability to measure changes and developments against KPIs
• Willing to travel to locations across the country which may involve overnight stays
• Training qualification
• GCSE English and Maths
• A full UK driving licence
NEED TO DO:
• Work collaboratively to develop and deliver a life enrichment and whole home approach training programme
• Drive quality improvement through analysis of independent audit scores and internal/external regulatory inspection reports
• Conduct audits to identify support and training requirements across the business in relation to life enrichment
• Provide bespoke training and 1:1 coaching where identified as necessary through a gap analysis
• Design and distribute guidance documentation to support the resident experience strategy
• Produce timely periodic reports and present trend analysis for the business
• Continually review and drive innovative improvements to the resident experience strategy
• Ensure all aspects of life enrichment in a service is evidenced
As the only healthcare provider to be accredited as one of the best companies to work for in 2019 & 2020, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.