Barchester’s first OUTSTANDING CQC rating


Everyone across Barchester Healthcare is delighted to be sending huge congratulations to the dedicated team at Lucerne House in Exeter, who are the first Barchester care home to receive an OUTSTANDING rating from the CQC.

General Manager at Lucerne House, John Bayliss, said: “I’m ecstatic that we are being rated ‘Outstanding’. It’s fantastic! Everyone is so delighted – it has been a huge boost. I’m very proud of the whole team. Everyone played their part and every person is equally important. We are all cogs in the same machine; You can’t do without great cooks, carers, housekeepers. It’s all about having great people who are passionate about the job and strong leaders who lead with enthusiasm”.

The CQC report states: “People were supported by very kind, caring and compassionate staff who often went the extra mile to provide people with good, high quality care. This high standard of care enhanced people’s quality of life and wellbeing. The staff as a whole, supported by the activities team, were extremely passionate about providing people with support that was based on their individual needs, goals and aspirations. They were pro-active in ensuring care was based on people’s preferences and interests, seeking out activities in the wider community and helping people live a fulfilled life, individually and in groups.”

Tim Seal, Chief Operating Officer, added: “Huge congratulations to John Bayliss and his team for this excellent achievement – in Barchester terms, John’s home is quite literally UNIQUE. The challenge now is “who will be next?”